Who is Your Home Gallery?
Your Home Gallery was founded by a furniture wholesaler with over 35 years of industry experience. Our mission is to provide families with stylish, affordable furniture by combining wholesale buying power with efficient retail operations.
Our website expands your shopping options by offering more selections at competitive prices—without the high overhead costs of large showrooms.
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Do I have to pay sales tax?
Yes. Sales tax is required if your order is:
• Delivered to a Georgia address, or
• Picked up directly from one of our affiliated distribution centers.
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Do I have to purchase online if I live near the store?
No. You are welcome to visit our showroom at Sugarloaf Mills to see selected items in person.
We often feature in-store specials and additional items that may not appear online.
Please note: not all of our 5,000+ online products will be displayed in the store.
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Do you offer catalogs?
We don’t provide printed catalogs due to the high cost and frequent changes in inventory.
However, we have access to 20,000+ products from many vendors.
If you don’t see what you need online, we can share links to our suppliers’ websites for more options.
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Can you send me a manufacturer’s brochure?
Most manufacturers no longer produce printed brochures due to frequent updates in styles and finishes.
If you are interested in an item not shown online, we can often email you a direct link to the vendor’s product page.
Just contact us with the manufacturer name and model number.

GENERAL QUESTIONS

SECURITY QUESTIONS

What happens when I provide my email?
Your Home Gallery never shares, sells, or rents your contact information.
We use your email only to send order updates, helpful information, and occasional promotions.

PAYMENT OPTIONS

What payment methods do you accept?
We accept:
• Cash
• Visa
• MasterCard
• Discover
• Debit Cards
We do not accept personal or business checks.
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Can I cancel my order?
• Cancellations within 24 hours receive a full refund.
• After 24 hours, all sales are final.
In rare cases, we may allow an exception with a 25% restocking fee, at our discretion.
This helps us keep our prices as low as possible.
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How can you offer such competitive prices?
We operate with a lean overhead structure and have strong relationships with major manufacturers.
By purchasing in larger quantities and keeping costs low, we pass significant savings directly to our customers.

DELIVERY QUESTIONS

What is your local delivery policy?
We offer professional local delivery within an 80-mile radius of Atlanta.
Delivery is available for an affordable fee, and we do not include delivery in product pricing.
This keeps our everyday furniture prices lower for all customers.
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When will my special order arrive?
The ETA provided at checkout is our best estimate.
Delivery times can vary due to manufacturer schedules, availability of materials, transportation delays, and other factors beyond our control.
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What if I can’t pick up my order when it’s ready?
Local Pickup Orders:
• Please pick up your order within 7 days of notification.
• Merchandise not picked up within 30 days may be converted to in-store credit.
Special Orders:
• Orders not picked up within 30 days are considered canceled.
• The initial 50% deposit is non-refundable, and the remaining balance becomes in-store credit.
• This deposit covers costs such as ordering, shipping, handling, warehousing, and floor placement.
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What if my delivery contains damaged or defective items?
All outgoing items are pre-inspected before leaving our facility.
If your item arrives damaged:
1. Inspect the packaging before signing.
2. If the box is visibly damaged, do not sign the delivery paperwork.
3. Contact us immediately for assistance.
For manufacturer defects discovered after unboxing, we will arrange repairs or replacement parts.
Some replacement parts may need to be special ordered.
Please keep all original packaging in case the item needs to be exchanged.
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What about damage during customer pickup?
Any damage that occurs during your own transportation is the customer’s responsibility.
Manufacturer defects still apply and will be handled promptly.
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How long does out-of-state shipping take?
After your order is placed, you will receive:
• An order confirmation, and
• A second email within 24 hours with your estimated delivery timing.
We provide curbside shipping only.
This means the driver will deliver to the closest accessible area, and you are responsible for bringing items inside.
We recommend having at least two people available for heavy items.

CUSTOMER SERVICE QUESTIONS

How do I contact Your Home Gallery?
Visit our Contact Us page.
Customer Service is available 10:00 AM – 6:00 PM, Monday–Sunday.
Emails are typically answered within two business days.
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What if I have a complaint?
Customer satisfaction is extremely important to us.
If something is not right, please contact us.
We will acknowledge your concern within two business days and work to resolve it quickly.

POLICY QUESTIONS

How do you use my personal information?
We keep all customer information strictly confidential and never share your details with third parties.
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What is your return policy?
Because we offer extremely low prices, ALL SALES ARE FINAL.
We encourage customers to review measurements and details carefully before placing an order.
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What is your service policy?
We stand behind the products we sell and will work with manufacturers to ensure warranty service is provided where applicable.
Some warranties require the customer to bring the item back for inspection.
Submitting photos through our Warranty Submission form can often speed up the process.
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What is your warranty policy?
We honor all manufacturer warranties.
Warranty coverage varies depending on the item and manufacturer.
For any claim, please complete our Warranty Submission form with photos for faster processing.